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Customer Success

Helping customers is core to everything we do at Farmbrite. We offer a variety of services and resources to help you get the most out of your experience with Farmbrite and to ensure we help you meet your goals. 

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About Farmbrite customer success

We take helping seriously. Seriously! For us helping customers is a core feature of Farmbrite. It is never an after thought or something we look to outsource, automate or eliminate. We are passionate about helping and love working directly with customers, listening and working together to solve real-world problems that can help farmers thrive, support their mission, and support their communities.​ 

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That's why we always provide 100% human based, personalized, support from knowledgable Farmbrite product experts who are available to help you.  We don't like struggling to get answers or connecting with a real person when we need help so we'd never do that to you.

4.8 stars average satisfaction rating

World class customer satisfaction

50+ Net Promoter Score

Onboarding your team

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We're here to help get you and your team get up and running and getting the most out of your Farmbrite account from day 1.

Getting started guides and videos to help your team get up to speed

Personalized account check-ins and performance reviews

Custom one-on-one onboarding and training video sessions available

Farmbrite certification available to ensure your team knows their stuff

Have questions or need help?

Get your questions answered with personalized support from our amazing customer success team of Farmbrite product experts.

Help Center

Find all the answers to your questions about specific product features, learn about recent Farmbrite updates and much more.

Farmbrite Guides

Access our detailed knowledge base to get started, learn tips, and learn how to get the most out of your Farmbrite account to reach your goals.

Training Videos

Watch a variety of in-depth and detailed training videos to learn how to get started and get the most out of your Farmbrite for you and your team.

"Technical service with the Farmbrite team is unlike any other I've experienced. Fantastic!"

- Jeff F. Pig Farmer

Frequently Asked Questions

What does Farmbrite offer?
Farmbrite's farm management platform helps farms and ranches of all different sizes and operation types to know more, grow more. and sell more. Farmbrite is the only farm management software purpose built for multi-species and biodiverse farms & ranches with everything you need to plan, manage, report, track, sell and grow - all in one simple to use place. For more details about the products and solutions we offer, please visit our product details page.

How do I see a demo of Farmbrite?
Farmbrite offers on demand software demos that you can access at anytime that is convenient for you without having to schedule a meeting with us. To learn more about the software check out our on-demand online demos.  You can view a 15 minute overview of the entire system that helps you see the big picture and see more in depth with individual demos of different areas of the software. 

How do I get started with Farmbrite?
You can easily get started today with a free 14 day trial. No obligations and no credit card needed. If you want to learn more about how to get started with the software, here's everything you need to know to help you get started.

What kind of help or support is available?
All plans include access to our complete documentation and training guides. If you need additional help or have questions you can always contact our customer success team.  Our 100% human US based team is top rated (4.9 star average service rating) and is available to help. We never use AI chatbots or service deflection techniques and always provide 100% human based support when you need it.

What are your hours of operation?
Our sales and support teams at Farmbrite are available to help you via email or video chat Monday through Friday7am to 5pm Mountain time.  You can contact our teams anytime.

What type of farm businesses does Farmbrite support?
We made Farmbrite to be as flexible as possible so that we can help a broad range of agricultural businesses.  Farmbrite is robust and flexible enough to support virtually any type and size of agricultural business.  We currently support farmers from around with world who have decades of experience or are just getting started, and who manage 5 or 5,000 acres with all types of diverse operations and operational needs. We offer a variety of plan and pricing options to fit any farm's needs as well as various discounts for new farmers, non-profits and more.  If you're not sure if Farmbrite is a fit for you - watch a demo, give us a try or contact us.

What countries does Farmbrite work in?
The Farmbrite farm management software works for global customers from all around the world.  Farmbrite offers localized currency, measurement and language support directly within our platform.  We currently support farmers from over 100 countries.

Do you offer international support?
Absolutely.  We work with and help customers from all around the world with all types of operations.  Our team or product experts is available to help you no matter where you are in the world, what language you speak or what type of operation you run.  We'd love to hear from you.

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