Can I try the farm software for free?
Absolutely. You can get started with a free 14 day trial. No obligations and no credit card needed. 

What is an active animal?
Some plans are limited by the number of active animals. An active animal is an individual animal or group of animals, like a flock of chickens (where you are not tracking individual animal metrics or genealogy). Active animals are only those animals that have an active status, meaning they are alive and are current being managed or tracked.
 
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, American Express, Discover & Diners, China UnionPay (CUP), and Japan Credit Bureau (JCB).  We can also accept alternative methods like accept wires or checks under certain conditions, contact us to learn more.  To learn more about payment options for your e-commerce site with Farmbrite visit our help center.
 
How can I compare your different plans and features?
You can try any of our plans during your trial period and easily switch between them anytime.  You can also review our complete feature list to compare all the plan features.  If you are unsure which plan is for you, give us a shout or check out a live demo.  If you are an existing customer and are interested in trying our a different plan, simply contact us we'd be happy to help.
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Do you offer any discounts for nonprofits?
Your impact is important. Farmbrite is proud to support qualifying nonprofits and educational organizations with special pricing and discounts of up 65% off. Learn more about our nonprofit pricing and discounts. 
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Do you offer any programs to help new or beginning farmers?
Absolutely!  We're passionate about helping people get into and succeed in agriculture.  And to support you in your passion we provide qualifying new farmers with up to 50% off on your 3 years with Farmbrite. Learn more about our New Farmer Discounts.

Are there additional setup or other hidden fees?
Nope!  All that you pay is listed above. We never charge hidden fees or start up fees.
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How can I change my plan level?
You can change you plan level anytime during trial or after you've purchased by going to the billing page under the account menu and clicking change plan. Learn more on our help center.
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What happens when my trial ends?
Once your free trial period is over, you will be asked to select a plan and enter your credit card to continue using Farmbrite. You can cancel anytime.  If you need some extra time on your trial, no problem.  Just contact us and we'd be happy to extend your trial.

How does the subscription work?
Farmbrite is a subscription-based service, which means that your plan renews every month or year (depending on the term you choose).  Your card on file will automatically be charged at the beginning of your billing period. You can learn more from our terms of use.
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Can I cancel my subscription?
Absolutely.  You can cancel your trial or paid account anytime by going to the billing page under the account menu and clicking cancel account.  Once your account is cancelled you will no longer be able to access any of the data you've entered into Farmbrite.  If you don't want to cancel your account, but just need to take a break just contact us to pause your subscription. You can learn more from our terms of use.
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What is your refund policy?
We do not offer refunds for monthly accounts, you must cancel your subscription before it renews each month in order to avoid billing of the next month's charge to your credit card. For annual billing terms you must cancel your subscription before it renews to avoid billing of the next year's charge to your credit card. You may cancel your subscription at any time by logging into your Farmbrite account. Read more in our Terms of Use.

Does the price include updates?
Farmbrite is an online software system with nothing to download or install.  All plans and accounts include ongoing regular maintenance updates and the release of new features and improvements that will be automatically added to your account.  There is nothing to install, update or maintain.  See all included features.
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What kind of help or support is available?
All plans include access to our complete documentation and training guides. If you need additional help or have questions you can always contact our customer success team.  Our 100% human US based team is top rated (4.9 star average service rating) and is available to help. We never use AI chatbots or service deflection techniques and always provide 100% human based support when you need it.